Latigent

Latigent LLC was an international provider of Business Intelligence, Enterprise RSS, and Call Center Reporting and Analytics software.

History

Latigent, LLC of Chicago, IL, was founded in 2002, as a privately held and funded company, by Chris Crosby and Jason Kolb, two veterans of the contact center industry.[citation needed] Both founders believed that there was a more efficient way of using the information typically gathered in the contact center to better serve the customer and more profitably serve the enterprise. As a result, the Latigent BlueVue performance management product was born and introduced to the market in 2003.

In December 2005, Latigent released BlueVue II, a Business Information (BI) suite. Besides reporting functionality and complete data warehousing capabilities, BlueVue II also offered data integration capabilities for performance management.

On September 27, 2007 Cisco Systems announced a definitive agreement to acquire Latigent LLC.[1]

References

  1. ^Announced A Definitive Agreement to Acquire Latigent LLC

Ofer Abarbanel online library

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