Satmetrix Systems, Inc. is a privately held experience management company, headquartered in San Mateo, California in the United States. Satmetrix Systems operates as a subsidiary of NICE Ltd. The company was founded as CustomerCast, Inc. in 1997 by Andre O. Schwager and Roselie Buonauro and acquired by NICE Systems in July 2017. The company provides Satmetrix NPX, a customer experience management (CEM) platform and provides business consulting services, including design, strategy, analytics, and implementation. Satmetrix provides a survey platform for market research, customer satisfaction and loyalty, and customer feedback.
Along with the Bain & Company and Fred Reichheld, Satmetrix Systems co-developed the Net Promoter Score (NPS), a metric that serves to measure the loyalty of a consumer to a provider.
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